PAYMENT AND ORDERING
What payment methods can I use?
We accept the following methods of payment: Credit Card (Visa, MasterCard) and Paypal. All payments are charged in AUD. Please note goods will not be dispatched until full payment has been received by ACC.
What happens after I place my order online?
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email and/or SMS when your order is shipped with the relevant tracking information.
How do I see my order information once I've placed my order?
A confirmation email with your order information and invoice will be sent to the email address provided at checkout. If you have misplaced your confirmation email you are also able to log into your account from the website and view your past orders where you will be able to access and print off your invoice.
Can I change or cancel my order after I've placed it?
If you wish to cancel or change your order after completing the transaction you may get in contact with our Customer Service team via telephone on 1300 797 889 or via email firstname.lastname@example.org
DELIVERY RETURNS, EXCHANGES AND REFUNDS
Can I return my order if I change my mind?
Before any exchange, credit or return can be actioned for your uniform, you must call or email us for an RA Authorisation number.
An RA number for an exchange will only be provided if your return meets the following criteria:
- Goods are unworn
- Goods are in original packaging with tags
- Goods are returned within 14 days of receipt of goods.
- Goods are faulty
- Goods have been received in error
Download to complete "Return & Exchange Policy Form" (pdf format 211KB)
How long do I have to return my order?
Goods are returned within 14 days of receipt of goods.
How long does it take to process my return?
Provided all the return conditions are met, we will issue your refund within 72 hours of receiving your returned item/s.
Australian Clothing Co Pty Ltd
2/11 Flight Drive Tullamarine VIC 3043
1300 797 889